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Streetwise Business Letters（附CD-ROM光盘一张）John Woods 著
内容提要：
With over 350 ready-to-use letters in the book and over 2,500 on the enclosed CD-ROM, Streetwise Business Letters is the most complete book on business letters to date. No other book has as many examples addressing as many situations as this resource. All the examples are categorized for quick reference so you can just pick your letter and go!
Choose From:
·Sales
·Marketing
·Management
·Public relations and publicity
·Customer service
·Human resources
·Accounting and finance
Each document on the CD-ROM is completely customizable-edit as little or as much as you want. Use the built-in word processor to add your own logo or export it to your favorite program-it's your choice. Simply edit, print, and sign!
目录：
Introduction
Ⅰ Chapter One:Sales Letters
Accompanying a catalog
Accompanying a renewal notice
Adding a "bigwig"to a prospect tour
Announcing a sales contest
Annoucing an ad campaign to sales staff
Annoucing a change in sales policy
Annoucing a new catalog
Annoucing a price decrease
Annoucing a price increase
Approaching new contact at current client company
Approaching nwe management after old managment rejection
Asking for a testimonial letter
Avoiding a business sales pitch
Closing to overcome“business is bad now”objection
Closing to overcome“customers don't ask for your product”objection
Closing to overcome“I always do business with someone else”objection
Closing to overcome“I'm happy with what I've got”objection
Closing to overcome“low price must mean low quality”objection
Closing to overcome the “next trip”objection
Closing to overcome“retail price too high”objection
Closing to overcome the “my boss decides”objection
Closing to overcome“think about it”objection
Closing with“be first”objection
Closing with “before and after”
……
Ⅱ Chapter Two:Marketing
Ⅲ Chapter Three:Management
Ⅳ Chapter Four:Public Relations Publicity
Ⅴ Chapter Five:Customer Service
Ⅵ Chapter Six:Human Resources
Ⅶ Chapter Seven:Accounting Finance
Instructions for CD-ROM
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详细介绍
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